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IT Productions LLC Refund Policy for Digital Products

A legal disclaimer

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Last Updated: 06/06/2025

1. Overview

All digital products (e.g., software, templates, e-books, graphics, audio files, courses) sold by IT Productions LLC (“we,” “us”) are delivered electronically and are non-refundable once downloaded or accessed, except under the circumstances outlined below. By purchasing our digital products, you acknowledge and agree to this policy.

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2. Refund Eligibility

We offer refunds only in the following cases:

  • Technical Failure: If you are unable to download or access the product due to a technical error on our platform and our support team cannot resolve the issue within 72 hours.

  • Duplicate Purchase: Accidental duplicate orders (verified via transaction records).

  • Undelivered Product: If the product was not delivered due to a system error (e.g., payment processed but download link not provided).

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3. Non-Refundable Situations

Refunds will NOT be granted for:

  • Change of mind or accidental purchases.

  • Failure to meet system requirements (clearly stated on the product page).

  • Incompatibility with third-party software/hardware.

  • Partial use or dissatisfaction with product functionality after download.

  • Expiration of download links (ensure you download promptly!).

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4. How to Request a Refund

Eligible refund requests must:

  • Be submitted within 7 days of purchase.

  • Include your order number, product name, and a detailed explanation of the issue.

  • Be sent to: [support@itproductions.com] (or your designated support contact).

We will respond within 3 business days and may require proof (e.g., screenshots, error logs) to validate your claim.

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5. Approved Refunds

If approved:

  • Refunds will be issued to your original payment method within 5–10 business days.

  • Access to the digital product will be revoked immediately.

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6. Technical Support

We strongly encourage customers to contact our support team ([support@itproductions.com]) before requesting a refund. Many issues can be resolved quickly, ensuring you get the product you paid for.

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7. Consumer Rights

This policy does not override your statutory rights under applicable consumer laws (e.g., EU customers retain 14-day cancellation rights for unopened digital products). For details, see our Terms of Service.

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8. Contact Us

Questions? Reach our support team at:
Email: [support@itproductions.com]
Hours: Mon–Fri, 9 AM – 5 PM [Your Time Zone]

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